Little Things Matter (FAQ’s)2018-07-23T20:28:50+00:00

Little Things Matter

Doing everything we can to save our customers time, stress, and money.

Emergency Services

If your heat doesn’t start up in the fall, check to see that the power to your heating systems is on, your tank has fuel, and that your thermostat is set to heat. If this doesn’t work please call to have a technician check out your system (506) 634 7275.

If your house smells like gas evacuate immediately then call the 24/7 Emergency line (506) 634 7275. If you are a natural gas customer, please call Enbridge Gas at 1-866-763-5427.

Services

The best heating option will depend on your home, to learn more about having one of our techs perform an assessment to find out click
home so please click here. to learn about having one of our experienced technical staff perform an assessment.

If you’re not sure of an assessment let us know and we’re happy to give you a second opinion. Or if you’re looking to replace your system we can design and deliver it.

Maintenance

Yes we do, and you can check them out here

Full service means that we can install and maintain heating systems, as well as supply heating fuel, and respond to any related emergency situation.

Without regular maintenance, your heating systems will start to run inefficiently. This means that you’ll have to use more fuel costing you money. Regular maintenance will also help your system last longer, and prevent some failures from worn out parts.

Your equipment should be cleaned once a year for best operation.

Maintenance is available weekdays between 8:30am and 4:30pm. You will need to be home as the LeRoy’s certified technician will need access to the area with the system in it. Some of our customers do provide keys if the heating system is accessible from an external door.

Give us a call! We can move your maintenance date. Also if you think there is an issue with your system we’re always happy to take a look at it to make sure it’s operating within safe parameters.

Payment

To pay your bill you can come into our offices to pay in person or click here for further payment options.

Cash or Cheque
Debit card
Credit card

Direct Monthly Debit Authorization: from your bank account or credit card
On-Line Banking through most banking and financial institutions

Yes! You can receive a $10 credit on your account. Just email info@parkfuels.com to sign up for email delivery.

To set up an account give us a call at (506) 634 7275 or fill out this online form.

Regular hours are Monday to Friday – 08:00 AM to 5:00 PM but Emergency Services are available 24/7.

Delivery

The use of a household can depend significantly on things like insulation, square footage, and temperature preferences. To find out more click here to book an assessment with one of our professional technicians or call: (506) 634-7105.

We deliver Residential Heating Oil and Propane, as well as commercial Diesel and Gasoline. We also supply Natural Gas. You can call us to order fuel at (506) 634 7275.

Call us to order fuel at (506) 634 7275 or request online here.

We deliver between 8am and 5pm Monday to Friday and also offer emergency fuel deliveries outside of business hours. For our fuel delivery areas please see our Delivery Area page.

Yes.

With Automated Home Delivery, Park Fuels delivers heating oil regularly so you never have to worry about running out. We also set you up with a billing option of your choice so you never have to think twice about that either.

With Automatic Home Delivery, Park Fuels delivers heating oil and propane regularly, so you never have to worry about running out. We also set you up with a billing option of your choosing so you never have to think twice about that either.

Within Saint John city limits the minimum delivery is 350 litres. Outside of city limits the minimum delivery is 450 Liters.

Yes, however there is an $85 delivery fee for customers without automatic delivery who need refueling outside of regular fueling hours.

We can usually respond to delivery requests within 24 hours. If you need an emergency delivery please call our office during regular business hours, or the 24/7 Emergency line after hours.

We track weather patterns to ensure that our customers are fueled up before bad weather hits.

Automatic fuel deliveries are done in accordance to a pre-set schedule that’s unrelated to fuel prices.

We track temperatures and usage so that automatic delivery customers should never need to call even with exceptionally cold temperatures. However, if you feel that your tank is running low, please let us know and we’ll fill it accordingly.

This is done to avoid condensation within the tank which can lead to rust and shorten the life of your fuel tank. It also means you’re never low on fuel at the beginning of the heating season. However, if you wish to be put on hold, please call our office and we’ll be happy to accommodate.

Park Fuels